CS Training

Welcome to CS Training Academy

Enter your details to begin your training. Complete the assigned modules and a video assessment to get certified for live customer calls.

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CS Training
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CS Training

Welcome back.
Ready to learn?

Complete your training modules then take the video assessment. Your camera, audio, and body language will all be evaluated.

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Modules
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5–8 min
Per Session
Your Learning Path
Module
CS Training AI Trainer Β· CS Academy
Slide 1
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πŸŽ™ Trainer is saying
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Session Slides
Video Assessment

Your Scenario

πŸ“‹ Situation

Scenario loads here.

Respond as if you are on a live customer call. Speak clearly, maintain good posture, and look directly at the camera. Your video, audio, and body language will all be evaluated.

Evaluation Criteria

πŸ‘οΈ Eye contact & focus 20 pts
😊 Facial confidence 20 pts
πŸͺ‘ Body posture & position 15 pts
🀲 Hand gestures 15 pts
πŸŽ™οΈ Voice tone & clarity 30 pts
πŸ“·

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Recording
Audio Live
⏺ 0:00
AI is evaluating your recording
Analysing video, audio, and body language
πŸŽ₯ Processing video frames
πŸ‘οΈ Analysing eye contact & posture
😊 Reading facial expressions & confidence
🀲 Detecting hand gestures & body language
πŸŽ™οΈ Evaluating voice tone & clarity
πŸ“ Generating personalised feedback
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Well done!

Here is your full breakdown below.

Score Breakdown
Body Language Analysis

Personalised Feedback